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Support

Last updated · May 17, 2026

Real humans behind the inbox. Most replies in under 24 hours, weekdays UTC. Use the channel that fits the problem.

Fastest path: support@nafa.fitness. Include your account email, iOS version, app build number (Settings → About), and a screen recording if the bug is visual.

Common questions

How do I cancel my subscription?

  • Open iOS Settings → tap your Apple ID → Subscriptions → NAFA → Cancel Subscription.
  • Cancellation takes effect at the end of the current billing period; you keep access until then.
  • If you bought a subscription on the web, manage it in Settings → Membership inside the app or web dashboard.

How do I request a refund?

App Store purchases are refunded by Apple. Go to reportaproblem.apple.com, sign in, find NAFA, and select “Request a refund”. For web subscriptions, email billing@nafa.fitness within 14 days of the charge.

How do I export my data?

  • Settings → Data → Export Data.
  • You receive a JSON archive plus any uploaded photos within 10 minutes by email.
  • The format is documented at nafa.fitness/docs/data-export.

How do I delete my account?

  • Settings → Data → Delete account.
  • You will be asked to confirm with your password or Face ID.
  • Active data is purged within 30 days, backups within 60. See the Privacy Policy for details.

HealthKit data isn't syncing

  1. Open iOS Settings → Health → Data Access & Devices → NAFA.
  2. Confirm the data types you want shared are toggled on.
  3. Force-quit NAFA and reopen. The initial sync runs on launch.
  4. If the issue persists, attach a screenshot of the permissions screen to your support email.

I forgot my password

Tap “Forgot password” on the sign-in screen. We send a reset link to your account email. Link expires in 30 minutes.

The app crashes on launch

  1. Update to the latest iOS version (Settings → General → Software Update).
  2. Update NAFA in the App Store.
  3. If the crash persists, force-quit and reopen.
  4. Last resort: delete and reinstall. Your data stays in the cloud.
  5. Send the crash time + your account email to support — we'll match it to Sentry traces.

I have a feature request

Send it to feedback@nafa.fitness or the in-app “Suggest a feature” option in Settings → Feedback. Every request is read.

Reporting a security vulnerability

Email security@nafa.fitness with steps to reproduce. We acknowledge within 48 hours and credit responsible disclosure in release notes.

Direct contact

System status

Live service status: status.nafa.fitness. Subscribe there for incident alerts.